Welcome to Yesmeal Help Center
We have sorted out common questions and operation guides for you, hoping to help you solve problems quickly and have a better shopping experience.
Order Related
A: Yesmeal supports two ordering channels: our in-house operated mobile APP and official PC website. You can choose the most suitable option based on your needs, place orders with one click, and complete the entire purchasing process fully online.
A: Yesmeal implements uniform pricing for both retail and wholesale. Whether you buy a single case as an individual customer or place bulk wholesale orders as a merchant, you receive identical services and benefits with the same pricing and product quality for identical items.
A: If your order has not been shipped yet, you can contact our customer service to modify details such as the delivery address and contact phone number. Once the order has been shipped, no modifications can be made. Please double-check your order information carefully before placing your order.
A: If your order has not been shipped yet, you can directly submit a cancellation request on the order page, and the system will automatically process the refund. Once the order has been shipped, it cannot be cancelled. You can contact our customer service to apply for after-sales service after receiving the goods
Product Related
A: Yesmeal provides a full range of products including seasonal Asian specialty fruits, essential ethnic spices, meat and seafood exclusively for Asian cuisine, hot pot ingredients, and Cantonese handmade dim sum. For more details, please visit our Product Center page. All products are available at the same price for wholesale and retail, with a minimum order of 1 case, and delivery covers 256 cities across the United States.
A: All products at Yesmeal are sourced directly from premium origins via trusted supply chains, the same supply channels used for chain restaurant clients. We guarantee consistent quality, delivering restaurant-grade ingredients at affordable prices.
A: The shelf life varies by product. Please refer to the marking on the product packaging for the specific shelf life. We promise that all products will be delivered within their valid shelf life, so you can purchase with complete confidence.
A: If the product you received has quality problems, please contact our customer service within 24 hours of receiving the goods and provide relevant photo proof. We will assign a dedicated agent to provide 1-on-1 support and offer you tailored solutions such as refunds and re-delivery.
Account Related
A: You can download the Yesmeal APP or visit our official PC website, click the “Register” button, and follow the prompts to fill in information such as your mobile phone number, verification code, and password to complete the registration process.
A: You can click “Forgot Password” on the login page, follow the prompts to fill in your mobile phone number, enter the verification code, and then reset your password.
A: Our membership system is currently under development, and exclusive benefits such as member-only discounts will be launched in the future.
After-Sales Related
A: You can find the corresponding order on the order page, click the “Apply for After-Sales” button, follow the prompts to fill in the reason for the application, upload relevant photos, and submit the request.
A: We will complete the review of your after-sales application within 1-2 business days after receiving it. Once the review is approved, we will immediately process your refund, re-delivery or other requested operations. The specific time for the refund to be credited to your account is subject to the rules of your issuing bank.